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FAQs

Why should we buy from you?

We have a showroom where you can see products and meet us face to face.  We only deal with quality suppliers and in the event of any quality problem, we handle the headaches of exchanges etc.  Often products purchased through a showroom carry better warranties than online purchases.  We always check out what you want to buy through our site survey. Our installers are experienced and qualified. We are always here if you have any problems after installation or if you need servicing etc. We endeavour to offer high standards of customer service!

We don’t want a full fireplace, can we buy a mantel only or just a fire for example?

Yes depending on feasibility, we can replace just mantels, backs and hearths, fires and indeed fire parts.

We want our new fireplace to be exactly the same size as our existing one to avoid redecorating and having a new carpet.  Is that possible?

Yes many of our suppliers will make fireplaces to special sizes.

What are the Warranties on your work/products?

All of our work and products have at least a 12 month warranty. Some of our manufacturers offer longer warranties on fires and stoves through us as we are a retailer with a showroom. Gazco 5 years, Valor 3 years as we are a recognised Valor Centre, Dimplex 3 years on certain products, Paragon 5 years etc. Please ask on order.

 We like natural products like stone, marble and solid wood but we do not like random markings what do you suggest?

In stone there may be fossils, veins and fissures and in natural marble there will be random veining. There may also be minor colour variations.  In timber products, knots, burrs and grain are all inherent features to be expected. Each natural fireplace is unique and this should be seen as the beauty of the product and not a defect. We establish with our suppliers the standards we expect and will not supply materials which are not in our view commercially acceptable.  If you will not be happy with these natural features you should choose a micro marble, wood veneer, painted wood or a reconstituted stone.

Can Limestone be easily stained or chipped?

Limestone is a porous material and so care needs to be taken with staining from cups and glasses etc!  We do have a sealant which will help with protection.  Limestone can also be chipped however, a very fine sand paper can help take out marks and smooth out chips.  Micro marble with a polished surface is easier to keep clean but care still does have to be taken not to stain or chip it and unlike limestone chips cannot be sanded out.

What does your Survey involve?

Our free home survey is a visual check to assess whether your choice of fire/fireplace will be suitable in terms of the dimensions and technical characteristics of your fireplace and flue and will meet current regulations. On the basis of what we see we will confirm fitting costs and advise if any additional works are required and the associated costs.  We use our best endeavours on the survey to check everything but certain areas may be inaccessible physically or due to weather conditions.  In particular, weather conditions can affect the performance of flues/chimneys.  If any unexpected issues emerge on the day of installation we will discuss all the options with you, identify any additional costs to be borne by you and come to an agreement on the best way forward.  In some cases a more detailed survey may be required before installation which may involve some work such as knocking out of openings, checking chimney stacks etc. in this case we will agree any cost in advance.

What are your Terms of Business?

We usually take a 40% deposit on order and the balance is payable following installation/delivery.  We are happy to receive cash, cheque or debit/credit card payments.

Are all your Installers Qualified and Registered?

We use partner subcontractors with whom we have a long term relationship and are Gas Safe and/or HETAS registered.

Will you price match?

We will price match if we can but obviously we have to assess whether it is commercially viable for us to supply the product/service at the suggested price. In comparing Showroom to Internet prices we would ask you to also take into account the enhanced levels of service from a showroom based business. 

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Finance available for these products and services by contacting Ideal4Finance directly now!